Refund & Return Policy
Arzoo Jewels – Silver Jewellery Store
At Arzoo Jewels, we take pride in offering high-quality silver jewelry. To maintain hygiene and quality standards, we have a strict No Return & No Refund Policy, except in cases of damaged or defective items.
1. No Return & No Refund Policy
- All sales are final. Once an order is placed and processed, it cannot be canceled, returned, or refunded.
- We do not accept returns for reasons such as change of mind, incorrect orders, or personal preferences.
2. Damaged or Defective Items
We ensure that every product is carefully inspected before shipping. However, if you receive a damaged or defective item, follow these steps:
- Contact us within 24 hours of delivery at support@arzoojewels.com or call +91 73550 17270.
- Provide clear photos/videos of the damaged product and packaging for verification.
- Once verified, we will offer a replacement or store credit (subject to availability).
3. Non-Eligible Items for Replacement
- Customized or personalized jewelry.
- Items damaged due to misuse, mishandling, or improper care.
- Orders where the customer provided incorrect shipping details.
4. Order Cancellations
- Orders cannot be canceled once they have been processed and shipped.
- If an order is canceled before dispatch, a 5% cancellation fee may apply.
5. Contact Us
For any concerns related to returns or refunds, please reach out to us:
📞 Phone: +91 73550 17270
📧 Email: support@arzoojewels.com
By purchasing from Arzoo Jewels, you agree to this Refund & Return Policy. We reserve the right to update this policy as needed.
